What's Breezy?
Your AI-Power companion for home service
Breezy is your trusted AI-powered companion for home projects, seamlessly connecting you with top-rated local handymen. Whether it's a quick fix or a major upgrade, Breezy makes finding reliable, skilled professionals effortless—bringing quality service and peace of mind right to your doorstep.
ROLE
Product Design
Team
Product Manager
Full Stack Engineers
DURATION
Jan 2024 - Nov 2024
Prototype Preview
BUSINESS OPPORTUNITY
AI-Powered Home Service Matching
The home services market generates $600 billion annually, yet customer satisfaction (NPS) remains low. The company, Socratic System is looking for to leverage the power of AI to seamlessly connect users with the perfect home service providers, ensuring personalized matches tailored to their unique needs and preferences.
THE PROBLEM
How might we make the home service searching faster and more accurate?
Breezy needs to address two key users, The acutal "CUSTOMER" who is seeking service to fix his/her home and the "HANDYMAN" aka handyman who is providing the service.
So who are we designing for?
CUSTOMER: struggle with opaque home service options and inefficient communication, difficult to find the right provider quickly.
HANDYMAN: unaligned incentives, low-quality leads, and lack of contextual information make it difficult to prioritize or execute tasks efficiently.
Two main features
Breezy caters to two target audiences with two main features: a customer platform for those seeking home service providers and the Handyman AI Assistant, which helps handymen manage tasks and scheduling efficiently.
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Let's now focus on the Customer Platform feature first.
Customer Platform
Customers come to Breezy to use the platform to easily find skilled professionals for their home service needs, making the process simple and stress-free
We proposed three major features for the customer platform
Feature #1
Feature #2
Feature #3
CUSTOMER PLATOFORM
FEATURE #1
Problem Diagnosis Feature
An AI-powered system designed to thoroughly identify and address customers' home service needs.
FINAL DESIGN
1. Define the problem
Users simply enter a few keywords describing their issue. Whether the description is detailed or vague, this serves as a starting point, and the AI will accurately identify the exact problem later
2. Collect URL or image
Customers can identify the issue by uploading images or sharing a URL to relevant information they’ve found online.
3. Multiple choice tree starts
Using the uploaded images and URLs, Breezy will gather additional details about the issue, such as its location in the home.
4. Multiple choice tree
continues
Breezy will ask follow-up questions based on the information provided by the customer.
5. Customers use image recognition feature
Image recognition is available at every step of the multiple-choice process, allowing customers to upload images at any time. Once the AI identifies the problem area from the images, customers can move forward with scheduling a handyman.
CUSTOMER PLATOFORM
FEATURE #2
Request service
After diagnosing the problem, customers can proceed to request service by providing their availability. Breezy will then guide them through a detailed, AI-powered multiple-choice decision tree to accurately identify their specific home service needs.
FINAL DESIGN
1. Choose availability
Customers will choose their availability, and Breezy will use this time frame to contact service provide or handyman later.
2. Enter address
This helps Breezy narrow down the available service providers near the customer's address.
3.Review task
Before the service request is confirmed, Breezy provides a summary of the task details and scheduled time.
4. Task requested
Once the request is confirmed, Breezy will automatically search for service providers on your behalf within 24 hours.
5. SMS: task requested tracking
Once service request is sent to Breezy, customers will receive a link to track the status of their service request that their service options will be available in 24 hours.
6. Track the status of the service requested by Breezy: "Contacting" state
Customers can track the status of their service requests through Breezy. The list will display the status and details of each service provider who has reached out.
7. Track the status of the service requested by Breezy: "Quoted" state
Once service providers share their pricing and details, customers can review all the information here.
7. View call notes
When Breezy contacts service providers, it uses AI-generated calls to reach out. After the call is completed, Breezy provides a summary of the call notes for customers to review, along with additional details such as pricing.
8. Confirm booking request
Once customers select a service provider they’re satisfied with, they can click the 'Book Service' CTA to confirm their booking. However, this is not a finalized reservation yet, as the request still needs to be reviewed and confirmed by the service provider.
9. Request sent
Customers will wait for a text message to confirm their appointments, and they can also cancel appointment if needed.
9. Happy path: Appointment confirmed
Once the service provider replied and confirmed the appointment, customers will receive a text confirmation and their status tracking view will update.
9. Happy path: Appointment not confirmed
In some cases, customers may not receive a reply from service providers or may encounter price changes. All of this information will be reflected in the status tracking view.
CUSTOMER PLATOFORM
FEATURE #3
The DIY experience
After identifying the problem, Breezy also offer customers an alternative option: they can complete the task themselves with detailed, step-by-step instructions provided instead of hiring someone to do the job.
FINAL DESIGN
1. Choose handyman or DIY
Show the estimated time and cost for both options to help customers compare and make an informed decision. If customers choose a handyman, they will be guided through the previous flow to book a service provider. If they choose DIY, they will proceed to the DIY flow.
2. DIY flow
Breezy will ask a series of AI-generated multiple-choice questions to gather more context and create step-by-step instructions for the DIY task.
3. DIY instruction preview
Breezy will generate a preview of the instructions, outlining each step of the task, and provide a list of required tools along with direct product links on the page.
